Barrier-focused care for healthier, more balanced skin.
We highly recommend starting with a skin analysis, especially if you're new to our clinic or unsure where to begin. It allows us to assess your skin health in depth and recommend the most effective treatments and homecare for your goals.
If you're new to treatments, we recommend booking either a skin analysis consultation or our introductory/custom facial. This gives us the chance to understand your skin and create a treatment plan tailored specifically to you.
This depends on your skin goals, concerns, and treatment type. Many clients benefit from treatments every 4–6 weeks, while corrective programs may require more frequent visits initially. We’ll guide you with a personalized plan.
Please arrive with clean skin if possible and avoid active exfoliants, retinol, waxing, or excessive sun exposure for a few days beforehand. If you’re unsure, feel free to contact us before your appointment.
Your skin may feel hydrated, refreshed, and glowing immediately after treatment. Some treatments may cause mild redness or sensitivity for a short time. We’ll always provide aftercare instructions based on your service.
All facials are offered in three tiers based on the amount of time and level of care included:
Restore (45 minutes)
A focused treatment designed to refresh, maintain, and support your skin. Ideal for regular upkeep or when you’re short on time.
Revive (60 -75 minutes)
Builds on the Restore facial with additional time for more targeted treatment, enhanced relaxation, and the option to incorporate advanced modalities when appropriate.
Rejuvenate (75 - 90 minutes)
Our most comprehensive facial, allowing for deeper treatment work, advanced techniques, and extended massage. This tier is ideal for those looking for more intensive support and a fully relaxing experience.
No matter which tier you choose, your facial is customized to your skin’s needs on the day of your appointment.
All of our facials are designed to be both results-driven and deeply relaxing. While each treatment is tailored to support your skin concerns and goals, every facial includes calming elements to help you unwind and enjoy time for yourself. We believe skincare should be effective without compromising the experience, so you can expect both visible skin benefits and a relaxing treatment every visit.
If relaxation is your main priority, we recommend choosing the facial and tier that resonates most with you. Our tiers range from 45 to 90 minutes, allowing you to select the amount of time and level of experience that best suits your needs.
For in-person appointments, we accept debit and credit card payments securely processed through Square.
The OBSERV 520x is an advanced skin diagnostic device that uses specialized lighting modes to reveal underlying skin conditions not always visible to the naked eye. It helps us assess concerns such as pigmentation, congestion, dehydration, sensitivity, and signs of skin aging. It also allows us to evaluate the presence, quality, and balance of your skin’s lipids, which play an important role in maintaining a healthy skin barrier and overall skin health.
Skin analysis can be booked on its own or combined with an introductory facial (45 minutes). This option is ideal if you’re looking for a more in-depth understanding of your skin along with a treatment.
A $50 credit from your skin analysis can be applied toward product purchases made on the day of your appointment.
Some facials may include elements of skin assessment, but a dedicated analysis provides a more detailed view of your skin and allows for more precise recommendations. If you’re unsure which option to choose, we’re happy to help guide you.
We recommend a skin analysis every 3 - 6 months, or anytime your skin changes significantly due to seasons, lifestyle, hormones, or new concerns. It’s also ideal before starting a new treatment program or adjusting your skincare routine.
If you are a regular client of Skin Care by Shawna and visit every 4 - 6 weeks for ongoing treatments, your skin assessments are included at no additional charge as part of your continued care.
If you’re unsure which products are right for you, we recommend booking a consultation or contacting us for guidance. Choosing products based on your skin type and concerns ensures the best results.
If your package does not arrive within the allocated shipping time, please contact us at hello@skincarebyshawna.ca.
Yes. We offer personalized skincare recommendations based on your skin concerns, goals, and current routine. Our aim is to simplify your choices and recommend only what your skin truly needs.
We accept ‘E-Transfer’ and ‘credit card payments’ through QuickBooks. Once your order is processed, we’ll send you an invoice with all the payment details.
We take the security of your information seriously. Our website browser uses secure credentials and we do not store credit card information.
For more information, please refer to our Privacy Policy.
Once we receive your order, we will confirm that the products are in stock and contact you with an estimated shipping timeline. Shipping times may vary depending on product availability, your location, and the carrier selected.
We aim to process orders as quickly as possible and will keep you updated so you know when to expect your shipment.
Please immediately contact us: [email hello@skincarebyshawna.ca].
Do not throw away any boxes, packaging, or leaking bottles.
Please take a picture of the packaging and the damaged product and email the pictures. Pictures are required for resolution.
Orders can only be cancelled if your order has not shipped.
You will be refunded by way of the original method of payment.
Most orders will ship within 24-48 hours.
Orders will not be shipped on weekends or holidays.
Due to hygiene and safety reasons, opened skincare products are generally non-returnable. If your item arrives damaged or incorrect, please contact us as soon as possible so we can help resolve it.
For online orders, we accept e-Transfer as well as credit card payments, also securely processed through Square.
We use Canada Post.
We offer Free Shipping for purchases of $175+ (before taxes).
For purchases under $175, our shipping rate is $17.95.
We ship to all Canadian provinces.
Currently, we do not ship internationally.
We take the security of your information seriously. Our website browser uses secure credentials, and we do not store credit card information.
For more information, please refer to our Privacy Policy.
We genuinely hope that you love your products. However, if you have used the sample and are unhappy (please refer to – Will you send me a sample without placing an order?), we will accept unopened, unused products for a full refund or store credit.
We understand that some products might not agree with your skin type. In these situations, we will credit the individual product that caused the Allergic Reaction, according to the following procedure:
If you need to make a return request due to an allergic reaction, kindly send an email to orders@skincarebyshawna.ca along with photos of the reaction.
All reactions must be reported within the first 48-hours of use.
Our free 15-minute phone consultation (*) is an opportunity to gather information about your skin concern. By so doing, we hope to pre-empt any disappointment you may experience after receiving your products.
(*) Please book a Virtual In-Depth Skin Assessment for more concerning issues.
Please Note:
All instructions, ingredients, opinions, and/or suggestions regarding products on our site have been provided by the manufacturers and/or distributors. If you have any concerns regarding the safety of certain ingredients, please contact your doctor or you can contact us for further information.
Unfortunately, we are unable to apply discounts or redeem rewards once your order has been placed.
Unfortunately, all point redemptions must occur when you place an order through the website.
Please log into skincarebyshawna.ca
Yes. All phone orders will accrue points.
Never! The points you accrue will not expire.
Information about your Rewards tier can be found when you login on the Rewards page.
Please ensure that you have updated your birthday month in your online profile on our website.
To receive free birthday points, the update must be in place within the month prior.
[Example: For May birthdays, your information must be in place by April.]
Your Birthday Bonus will be awarded automatically on the first day of your birthday month.
Happy Birthday!
You are automatically enrolled as soon as you create a Skin Care by Shawna account.
Use this link to create your account!
You will earn reward points for every dollar spent.
Learn more about our Rewards Program here.
Log into your Skin Care by Shawna account.
Absolutely! You can purchase them.
No, your gift certificate will not expire.
As you check out from your shopping cart, there will be a box in which to enter your gift certificate.
For products new-to-you, please request that one trial sample be added to your order. This will allow you to try the product before having to open the item ordered.
Samples are subject to availability.
No, sorry, we do not send samples without an order.
Great Question! This is how the Virtual Consultation unfolds:
A barrier-first approach to healthier skin
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